1vyn Responsible Gaming – Play Safe, Play Smart

Responsible gaming means enjoying slots, Live Casino, table games and dice games at 1vyn as a form of entertainment — not as a way to earn income, solve financial problems or escape everyday stress. Just like catching a movie, having dinner at a restaurant or watching a Malaysia Super League match with friends, playing at 1vyn should bring enjoyment within reasonable boundaries and never come at the cost of your finances, relationships or mental well-being.

At 1vyn, we view responsible gaming not as a legal requirement to be formally complied with — it is a core value we hold with genuine conviction. We would rather have 200,000 Malaysian members who play healthily and responsibly over the long term than gain short-term profit from players who wager beyond their means. The trust of the Malaysian player community in 1vyn can only be sustained if we truly prioritise their wellbeing.

The core responsible gaming principles we practise and promote at 1vyn:

Problem gambling rarely develops overnight — it typically grows slowly and subtly, making it difficult to detect in the early stages. The following are warning signs that should prompt you to pause and reassess your relationship with gaming at 1vyn or any other gaming platform:

If you recognise two or more of the warning signs above in yourself or someone you care about, that is a clear signal to act without delay. Reach out to the 1vyn support team or use the responsible gaming tools available in your account right away.

1vyn provides all our Malaysian members with six comprehensive responsible gaming control tools, completely free of charge. All tools can be accessed and activated directly from your 1vyn account control panel without needing to contact the support team — though our team is always on hand to help whenever you need us.

Managing your finances wisely while playing at 1vyn is an important skill that sets players who enjoy a sustainable gaming experience apart from those who eventually run into difficulties. Here is a practical guide we recommend to all 1vyn Malaysia members:

How to set a realistic deposit limit:

• First, calculate your monthly net income after deducting all fixed expenses such as rent, instalments, utility bills, food and savings. What remains after all essential needs are covered is your discretionary income.
• From that discretionary income, decide on a small percentage you are comfortable allocating to entertainment — including playing on 1vyn. Personal finance experts generally recommend spending no more than 5% of your discretionary income on higher-risk leisure activities.
• For example, if your monthly discretionary income is RM 500, consider setting your monthly deposit limit on 1vyn at no more than RM 25 to RM 50. This means you play within limits that will not affect your basic finances regardless of your gaming outcome.
• Enter the deposit limit you have calculated into your 1vyn account control panel before starting your first session. Once set, let the 1vyn system work for you automatically.

Minimum deposit of RM 10 and limits you control: 1vyn sets the minimum deposit at just RM 10 — not to encourage higher spending, but to give players the flexibility to play within very low limits. With a minimum deposit of RM 10, you can enjoy a wide range of games on 1vyn — from epic slots like Release the Kraken to classic dice games like Big Small — on a tightly controlled budget via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX.

Taking a break from playing is a smart and courageous decision — not a sign of weakness. At 1vyn, we've made this process as straightforward as possible so you can protect yourself easily and without hesitation. Here is a step-by-step guide to using the 1vyn Self-Pause feature:

If you prefer to speak with us directly about self-exclusion or account closure options, contact the 1vyn support team via live chat or email at [email protected]. We will assist you with full empathy and without any judgment.

Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to consider using 1vyn's responsible gaming tools or speaking with our support team:

Problem gambling does not only affect the individual involved — it also impacts their family, partner and close friends. If you are concerned about the gaming habits of someone you care about, the following guide may help you navigate the situation more effectively:

Signs that someone you care about may have a gambling problem:

• Significant changes in the family's financial situation — unexplained missing money, unpaid bills or loans from other family members.
• Behavioural changes — becoming more withdrawn, irritable or defensive when asked about their online activities.
• Spending hours on a smartphone or computer at unusual hours, particularly late at night.
• Neglecting family, work or social responsibilities in order to play.
• Lying about their activities or whereabouts.

How you can help:

• Approach the conversation with compassion and without accusation — choose a calm moment and a comfortable setting to start the discussion.
• Focus on the impact on family and relationships, rather than on moral judgement alone.
• Encourage them to use the responsible gaming tools available in their gaming account or to speak with the platform's support team.
• Take care of yourself too — supporting someone with a gambling problem can be deeply emotionally draining. Seek support for yourself if you need it.

1vyn is committed to working with players' families where appropriate and necessary. If you have serious concerns about a family member playing on 1vyn, please contact our support team at [email protected] to discuss the options available.

1vyn takes the protection of children and minors extremely seriously. The 1vyn platform is strictly restricted to individuals aged 21 and above who are resident in Malaysia. We have put in place a range of measures to prevent access by underage individuals:

• Mandatory age verification during new account registration.
• An identity verification process (KYC) requiring a valid Malaysian identification document (MyKad) before any withdrawal is processed.
• Active monitoring to detect suspicious registration patterns that may indicate the use of false identities.
• Immediate account closure with no refund if it is confirmed that an account was registered by an underage individual.

Advice for parents and guardians: If you have children or teenagers at home who use the same devices as you, we strongly recommend using parental control software to block their access to online gaming sites. In addition, always keep your 1vyn account login details private and out of reach of your children.

If you suspect that a child or underage individual has accessed or registered an account on 1vyn, please contact our support team immediately so that the necessary action can be taken without delay.

If you or someone you care about needs help with a gambling problem, the most important first step is acknowledging that help is needed and reaching out. That takes strength, not weakness. The following support channels are available:

Remember — asking for help is a sign of courage and maturity. 1vyn will always support your decision to put your personal and family well-being above everything else.